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FAQ's
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General FAQ’s
Mirror FAQ’s
Art FAQ’s
Metal Wall Art FAQ’s
Accessory & Clock FAQ’s
Lighting FAQ’s
General FAQ’s
Where does the name Uttermost come from?
It comes from the Bible, Acts 1:8. This verse discusses taking the gospel to
the “uttermost part of the earth”. This reflects our personal beliefs, and our
business philosophy is similar in that our goal is to market and sell our
products worldwide.
Do you sell direct to consumers?
We only sell Uttermost product through reputable home furnishings retailers. As
a consumer, you are encouraged to use the dealer
locator on this website.
I have a problem with an Uttermost item that I just purchased. Should I contact Uttermost directly?
Please contact the store or dealer where you purchased the item, and they will
assist you by ordering replacement parts, providing repair, or possibly
ordering a replacement item.
Can you send me a catalog?
Please see nearest Uttermost dealer, and they
will gladly let you view their Uttermost catalog. If you are interested in
becoming an Uttermost dealer, please provide your company name and address to
Uttermost via info@uttermost.com, or
call us at 540-483-5103, and your local Uttermost rep will contact you.
Are all of your items shown on this website?
Yes, all products are available through our online catalog. Please check our
new introduction section frequently as we are constantly adding new, fashion
forward items.
How quickly can I get one of your products?
Uttermost dealers typically have a nice selection of our products in stock for
immediate purchase. If they don’t have your item in stock, dealers can
typically get any Uttermost item shown on this website from one of our
distribution centers in 2-3 weeks.
Mirror FAQ’s
How do I choose between art and a mirror for my foyer?
It depends on what you want to accomplish. Art adds color, warmth, and
personality to your home. Mirrors enlarge and expand a room, are handy to have
for that last glance before a night on the town, and can make a powerful
fashion statement.
I want to place a large mirror in our foyer, but how can I hang it securely?
This is not a problem if you have the right hanging hardware and a hammer. The
best hanging hardware for most walls is the J-hook. It is designed to keep the
nail that goes into the wall at a sharp angle, so that even in drywall, it will
stay in place. It is important that the J-hook be properly weighted for the
item you want to hang. On all Uttermost products, we include the proper J-hook
and nails to make sure you have exactly the hardware you need for hanging each
piece.
No matter how hard I try, I can’t hang my mirrors and pictures level on the first try. Any secrets?
The most common way to hang is to hold the mirror or picture against the wall
where you want it to be, have someone else step back and level the item from
sight, and then mark the wall with a pencil where the hangers should be. A
level can be used to make sure the item is perfectly straight before the wall
is marked. On the largest Uttermost mirrors, we provide a self-leveling
adjustable J-hook. With this hardware, if the item is slightly uneven, the
hangers can be adjusted without moving the nails from the wall.
What is the best way to clean my mirrors?
Mirrors or glass can be cleaned with any glass cleaner on the market and a
clean cloth or paper towel. For cleaning or dusting a frame, only use a clean
dry cloth. We do not recommend any cleaning solution be used on the frame.
What is the difference between a carved wood mirror frame and a moulded polyurethane frame?
Mostly the price. With today’s technology, a solid core polyurethane frame
feels and looks like wood. It lasts just as long as wood and absorbs a finish
just like wood. Most Uttermost frames are wood except for the more ornate
frames which would have to be hand carved if crafted in wood. On these ornate
frames, we use the latest technology in making our polyurethane frames as well
as the richest hand finishes possible. The other type of frame construction we
use frequently is metal, either wrought iron or hand forged steel.
Your frame finishes seem to have layers of color rather than just one color, why is this?
We take great pride in our complex, layered finishes. Uttermost finishes
typically have a base coat of one or more colors, hand-laid silver or gold
leaf, and then a series of stains, glazes, and hand distressing steps. This
gives our frames a warm, rich feel, much like that favorite, old leather chair.
Framed mirrors really vary in price. Why is this?
There are many obvious reasons, but one less obvious reason is the frame
finish. Frames can be finished very inexpensively with sprays, paper-wraps, and
foil-wraps, but the more attractive finishes have numerous steps including
hand-laid metal leaf and hand-antiquing. This gives a richer, deeper metallic
finish like the Old World finishes of the past.
Does the bevel on a mirror add much to the cost?
Not as much as you may think. Straight bevels are cut and polished using
current technology at a modest cost. Most shaped beveled mirrors require much
more labor because they are cut and polished one at a time by hand. The wider
the bevel, the more costly it is to produce. Uttermost mirror bevels are wider
than most, and we consider the enhanced look and value well worth any
additional cost.
I have a mirror that has black spots. Will it continue to corrode?
Probably. Older mirrors and mirrors not properly protected on the back tend to
corrode over time as they are exposed to the natural elements of pollution,
salt in the air, temperature and moisture changes, etc. Uttermost mirrors
however, feature the latest technology to seal the mirror backs from all the
natural elements. You should see no deterioration of our mirrors.
Will the humidity and changing temperatures in a bathroom damage a mirror or picture frame?
No. Good quality frame finishes are sealed with multiple coats of sealer or
lacquer to withstand normal usage in a bathroom. All Uttermost frames are
suitable for this type of use.
Art FAQ’s
How do I choose between art and a mirror for my foyer?
It depends on what you want to accomplish. Art adds color, warmth, and
personality to your home. Mirrors enlarge and expand a room, are handy to have
for that last glance before a night on the town, and can make a powerful
fashion statement.
Your frame finishes seem to have layers of color rather than just one color, why is this?
We take great pride in our complex, layered finishes. Uttermost finishes
typically have a base coat of one or more colors, hand-laid silver or gold
leaf, and then a series of stains, glazes, and hand distressing steps. This
gives our frames a warm, rich feel, much like that favorite, old leather chair.
I want to place a large piece of framed art in our foyer, but how can I hang it securely?
This is not a problem if you have the right hanging hardware and a hammer. The
best hanging hardware for most walls is the J-hook. It is designed to keep the
nail that goes into the wall at a sharp angle, so that even in drywall, it will
stay in place. It is important that the J-hook be properly weighted for the
item you want to hang. On all Uttermost large framed art, we include the proper
J-hook and nails to make sure you have exactly the hardware you need for
hanging each piece. Note that Uttermost small and medium sized framed art comes
prewired for easy hanging. If your Uttermost framed art is not prewired, it is
too large to be hung by wire. Please use your J-hook hardware to support and
hang this item properly.
No matter how hard I try, I can’t hang my mirrors and pictures level on the first try. Any secrets?
The most common way to hang is to hold the mirror or picture against the wall
where you want it to be, have someone else step back and level the item from
sight, and then mark the wall with a pencil where the hangers should be. A
level can be used to make sure the item is perfectly straight before the wall
is marked. On the largest Uttermost mirrors, we provide a self-leveling
adjustable J-hook. With this hardware, even if the item is slightly uneven, the
hangers can be adjusted without moving the nails from the wall. In most cases,
your art piece will come prewired to make hanging easier. We are able to
provide this wiring on art and not on mirrors because art pieces usually weigh
less than mirrors. Never wire the item yourself if it doesn’t come prewired.
What is the best way to clean my framed art?
For cleaning or dusting, only use a clean dry cloth. We do not recommend any
cleaning solution be used on the frame or artwork.
What is the difference between a carved wood frame and a moulded polyurethane frame?
Mostly the price. With today’s technology, a solid core polyurethane frame
feels and looks like wood. It lasts just as long as wood and absorbs a finish
just like wood. Most Uttermost frames are wood except for the more ornate
frames which would have to be hand carved if crafted in wood. On these ornate
frames, we use the latest technology in making our polyurethane frames as well
as the richest hand finishes possible. The other type of frame construction we
use frequently is metal, either wrought iron or hand forged steel.
Framed art really varies in price. Why is this?
There are many obvious reasons, but one less obvious reason is the frame
finish. Frames can be finished very inexpensively with sprays, paper-wraps, and
foil-wraps, but the more attractive finishes have numerous steps including
hand-laid metal leaf and hand-antiquing. This gives a richer, deeper metallic
finish like the Old World finishes of the past.
I have purchased an Uttermost original painting, and it is not exactly like the photo in the catalog that I ordered from?
Uttermost paintings are painted one at a time by skilled artists and no two
paintings are exactly alike.
Will the humidity and changing temperatures in a bathroom damage a mirror or picture frame?
No. Good quality frame finishes are sealed with multiple coats of sealer or
lacquer to withstand normal usage in a bathroom. All Uttermost frames are
suitable for this type of use.
Metal Wall Art FAQ’s
If I purchase multiple pieces of metal wall art from the same collection, will they match exactly?
They will be very close, but because the finish is applied in layers by hand,
no two pieces are exactly the same.
Can I hang your metal wall art outdoors?
The construction of the metal wall art should hold up fine in the elements, and
only the finish will change as it takes on a more weathered look over a period
of time. In fact, many people prefer the more weathered finish. Please be aware
that in time, if metal wall art is exposed to elements, it can begin to show
some rust.
Accessory & Clock FAQ’s
Do your clocks need batteries?
Yes, almost all clocks use one AA battery, which is not included with the
clock. The battery can easily be replaced when needed. All clocks are
guaranteed quartz movements.
Is my clock ready for use after installing the batteries?
In some cases, the hands will require slight adjustment before using. Make sure
that the hands do not touch. If they do touch, gently bend the hands away from
each other until you are sure that they are no longer touching. On pendulum
clocks, make sure that the pendulum arm swings freely. You are now ready to use
your Uttermost clock.
Do your candleholder accessories include candles prepackaged with the item?
Yes, we include candles with all our candleholders as a convenience to the
customer. These candles are designed specifically for each holder to complement
the shape and color of the item.
Do you have any products that compliment your console tables?
Yes, almost all of our console tables have a coordinating mirror and/or lamp to
go with them. This makes it easy to accessorize and decorate around that table
in your foyer or hallway. Please see our “related products” section when
placing your order/reviewing your wish list, and you will find those
coordinating items.
Lighting FAQ’s
What types of Lighting does Uttermost carry?
We carry a full complement of decorative lighting products for the home. This
includes lamps of all types, as well as chandeliers, sconces, pendants,
semi-flush mounts and vanity lights. We have something for every room in your
home.
Do your lamps and other light fixtures match your mirrors?
In many cases, they do. They often share a finish or a design motif and work
well together in the same room or environment. Please see the related products
section in our online catalog/wish list for assistance in picking out
matching/coordinating products.
Are Uttermost lamps and light fixtures hand finished?
Yes. We take great pride in the depth and character of our finishes. Our
finishes are original and unique to Uttermost and developed with each item in
mind. Each finish is a multi-step process that typically includes hand leafing
in gold or silver, and many layers of glazes and stains. All finishes are
applied by hand.
Are finishes other than those shown in the catalog available on Uttermost items?
We only offer the finishes as shown in the catalog. However, if this finish is
not a match, keep looking….we have the most comprehensive group of finishes in
the industry and you should find something that meets your needs.
What are your lamp bases made of?
Typically, they are constructed of wrought iron, porcelain, glass, leather,
metal, hammered steel, cast aluminum, cast brass, or cast resin. The iron and
steel is hand forged, while the cast materials are molded from an original hand
carved original. Leathers are hand sewn and applied individually. The glass and
porcelain are handcrafted, fired and time-cured in a furnace. The resin
material is a very dense material that has the weight of hardwood, yet is much
more durable.
Are all your lighting products UL/CUL and CSA approved?
Absolutely. All lamps and lighting fixtures are individually tested and
approved to meet the most stringent guidelines in the U.S. and Canada.
How do I know what wattage bulb I can use?
This information is given by item in our catalogs and website, and it’s also on
each lamp socket.
When an item is marked with maximum wattage, is this per socket or in total?
Wattage is per socket. We list the maximum….however, lower wattage bulbs can
also be used. Never use a bulb that exceeds the maximum recommended wattage on
the socket.
How do I clean my lamp or light fixture?
Lamp bases or shades can be cleaned or dusted with a clean, soft, dry cloth. Be
careful not to use abrasives…they may damage the finish. Glass can be removed
and washed with soap and water. We do not recommend using cleaning solutions.
How do I pick the correctly sized chandelier for my dining room table?
The simplest way to choose the correct size is to choose a chandelier with a
diameter equal to ½ (one-half) the width of your table. For example: if your
table is 62” in diameter then choose a chandelier that is no more than 31” in
diameter. It is best to go a bit smaller than a bit larger if needed but
sticking close to the formula will give you a balanced look.
How high above a table should the chandelier be hung?
The chandelier should be hung so that the bottom of the fixture is between 30”
to 32” above the tabletop.
How do I choose the right size chandelier or light fixture for a room without a dining table?
To determine what size of a chandelier would fit best in any room use this
simple formula. Simply add the room dimensions together. For example, if your
foyer is 12' by 16,' add 12 + 16 =28. The proper size chandelier for this foyer
would be 28" in diameter. If your room dimensions were 8’ by 10’, your maximum
diameter would be 18”.
Now that I know how large the light fixture needs to be, how do I determine the correct amount of wattage to properly illuminate a room? Is this also based on room size?
Yes the correct wattage is based on room size. To find the proper ambient
lighting for the room, multiply the room dimensions to get your total square
footage (12 x 16 = 192). Then multiply the total square footage by 1.5 for
total illumination needed (192 x 1.5 = 288 watts). Remember this total can be
achieved by several methods of lighting. You are better off spreading the
wattage around than have it all come from a single light source. Remember too
that if the space is workspace, additional task lighting may also be called for
in certain area(s) of the room.
At what height should I install wall sconces? How many do I need to use?
Sconces should be installed on the wall 60" from the floor. Sconces are
beautiful when used in pairs or even numbers. If you choose to utilize wall
sconces to illuminate hallways, then the sconces should be placed eight to ten
feet apart.
How much wire and chain comes with Uttermost light fixtures?
Smaller light fixtures (30” in diameter or less) are packed with 5’ of chain
and 12’ of wire. Larger fixtures are packed with 7’ of chain and 20’ of supply
wire.
Are lampshades interchangeable?
All lamps are designed with their own particular style, shape and size shade.
We do not offer shade options at this time.
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