Policies
Warranties and Returns
QUALITY GUARANTEE: We stand behind the quality of our products. If you are not completely satisfied with our quality, please submit a claim at claims.uttermost.com within 30 days of receipt for a credit, replacement, or exchange.
FREIGHT CLAIMS: If your order is shipped with an Uttermost carrier, we take responsibility for any shipping damage that might occur as well as the handling of freight claims. Please submit a claim at claims.uttermost.com within 5 days, and we will resolve it to your satisfaction.
RETURNS: If you wish to receive a credit for a defective or damaged product, the credit must be authorized and will be issued as soon as the defective or damaged product is received back at our Distribution Center.
CUSTOMER REMORSE: Authorized returns of first-quality merchandise are subject to a 25% restocking fee and must be received back in their original pack and resalable condition. The customer has to notify Uttermost of the request within 30 days of receiving.