FAQ

Orders are shipped by FedEx or motor freight; whichever is best. We have negotiated very low motor freight rates with our key carriers. Customers may also use their preferred carrier. Most motor freight orders are shipped on pallets to minimize handling. All prices are F.O.B. Uttermost.

Yes. We ship residential via FedEx and motor freight. You can indicate that an address is residential under Shipping Details during checkout.

Accessorials needed (notify, appointment, liftgate, and inside delivery) can be added to an order during checkout by selecting the applicable radio buttons under Shipping Details.

Shipments can be tracked from the Invoice Details screen on the customer dashboard. Navigate to the dashboard, select My Invoices in the left sidebar, and click on View Invoice for the applicable order. The tracking number will be linked in the top section.

We ship from three Distribution Centers:

• Rocky Mount, VA
• Moreno Valley, CA
• Dallas, TX

The Ship Via field on the product detail page displays how that item will ship. Please note that orders with multiple small parcel items may ship motor freight.

Customers can request shipment from another Distribution Center by indicating it through the order notes. Customer will be responsible for freight cost. Please reach out to your sales rep or customer service rep with any questions.

You can apply to become a customer by completing this registration form. Our team will review the completed form and follow-up within 48 business hours.

If you are an active customer, you can Express Register to access your website account immediately. Click sign-in in the header and Activate Now under Existing Account. You will need your customer number and billing zip code to activate.

Complete the password reset by entering your email address here. You will be emailed reset instructions.

Navigate to the customer dashboard and click on My Orders in the left sidebar to view your order history.

Navigate to the customer dashboard and click on My Invoices in the left sidebar to search for the shipment. Click View Invoice and the tracking number will be linked at the top of the invoice.

Yes, all products are available through our website. Please check our new introduction section frequently as we are constantly adding new, fashion forward items. 

Uttermost is PCI-DSS compliant, meaning it adheres to the Payment Card Industry Data Security Standard, which ensures the secure handling of credit card information to protect customers from data breaches. This compliance guarantees that Uttermost meets the stringent security requirements necessary to safeguard payment data.

Online access to your information is only possible through a secure (SSL capable) web browser. SSL capable web browsers support encryption technology, which helps prevent unauthorized users from viewing your account information as it travels over the Internet.

We only accept credit cards from our customers. Legally, we are not permitted to accept a credit card from your customer.

Please contact our Customer Service team at info@uttermost.com or 540-483-5103 to discuss applying for terms. 

To receive tax exemptions, you'll need to submit a Resale Certificate to your local Uttermost representative.

To start a return, visit the claims portal from the customer dashboard or by going directly to claims.uttermost.com. Please complete the claim request form to start the process.

If your order is shipped with an Uttermost carrier, we take responsibility for any shipping damage that might occur as well as the handling of freight claims. Please submit a claim at claims.uttermost.com within 5 days, and we will resolve it to your satisfaction.

Please initiate a claim request at claims.uttermost.com. Authorized returns of first-quality merchandise are subject to a 25% restocking fee and must be received back in their original pack and resalable condition. The customer has to notify Uttermost of the request within 30 days of receiving.

We are sorry to hear. Please start a claim at claims.uttermost.com and we will ship you a replacement part.

Please contact the store or dealer where you purchased the item, and they will assist you by ordering replacement parts, providing repair, or possibly ordering a replacement item.

Do you have any products that compliment your console tables?

Yes, almost all of our console tables have a coordinating mirror and/or lamp to go with them. This makes it easy to accessorize and decorate around that table in your foyer or hallway. Please see our “goes well with” section when placing your order/reviewing your wish list, and you will find those coordinating items.

Do your products meet the STURDY Act requirements?

Yes, all of our products manufactured after September 1, 2023, meet the safety requirements outlined in the STURDY Act. The STURDY Act is designed to improve the stability of furniture and reduce the risk of tip-overs. To learn more about the STURDY Act and its safety standards, please visit the U.S. Consumer Product Safety Commission (CPSC) website.

How do I choose between art and a mirror for my foyer?

It depends on what you want to accomplish. Art adds color, warmth, and personality to your home. Mirrors enlarge and expand a room, are handy to have for that last glance before a night on the town, and can make a powerful fashion statement.

I want to place a large mirror in our foyer, but how can I hang it securely?

This is not a problem if you have the right hanging hardware and a hammer. The best hanging hardware for most walls is the J-hook or French Cleats. J-Hooks are designed to keep the nail that goes into the wall at a sharp angle, so that even in drywall, it will stay in place. It is important that the J-hook be properly weighted for the item you want to hang.

French cleats work by using a two-part system where a sloped piece is mounted to the wall and a corresponding piece is attached to the mirror, allowing the object to securely hang by interlocking the angled edges. On all Uttermost products, we include the proper J-hook and nails or French Cleats to make sure you have exactly the hardware you need for hanging each piece.

No matter how hard I try, I can’t hang my mirrors and pictures level on the first try. Any secrets?

The most common way to hang is to hold the mirror or picture against the wall where you want it to be, have someone else step back and level the item from sight, and then mark the wall with a pencil where the hangers should be. A level can be used to make sure the item is perfectly straight before the wall is marked. On the largest Uttermost mirrors, we provide a self-leveling adjustable J-hook. With this hardware, if the item is slightly uneven, the hangers can be adjusted without moving the nails from the wall.

What is the best way to clean my mirrors?

Mirrors or glass can be cleaned with any glass cleaner on the market and a clean cloth or paper towel. For cleaning or dusting a frame, only use a clean dry cloth. We do not recommend any cleaning solution be used on the frame.

Your frame finishes seem to have layers of color rather than just one color, why is this?

We take great pride in our complex, layered finishes. Uttermost finishes typically have a base coat of one or more colors, hand-laid silver or gold leaf, and then a series of stains, glazes, and hand distressing steps. This gives our frames a warm, rich feel, much like that favorite, old leather chair.

Framed mirrors really vary in price. Why is this?

There are many obvious reasons, but one less obvious reason is the frame finish. Frames can be finished very inexpensively with sprays, paper-wraps, and foil-wraps, but the more attractive finishes have numerous steps including hand-laid metal leaf and hand-antiquing. This gives a richer, deeper metallic finish like the Old World finishes of the past.

I have a mirror that has black spots. Will it continue to corrode?

Probably. Older mirrors and mirrors not properly protected on the back tend to corrode over time as they are exposed to the natural elements of pollution, salt in the air, temperature and moisture changes, etc. Uttermost mirrors however, feature the latest technology to seal the mirror backs from all the natural elements. You should see no deterioration of our mirrors.

Will the humidity and changing temperatures in a bathroom damage a mirror or picture frame?

No. Good quality frame finishes are sealed with multiple coats of sealer or lacquer to withstand normal usage in a bathroom. All Uttermost frames are suitable for this type of use.

Do your clocks need batteries?

Yes, almost all clocks use one AA battery, which is not included with the clock. The battery can easily be replaced when needed. All clocks are guaranteed quartz movements.

Is my clock ready for use after installing the batteries?

In some cases, the hands will require slight adjustment before using. Make sure that the hands do not touch. If they do touch, gently bend the hands away from each other until you are sure that they are no longer touching. On pendulum clocks, make sure that the pendulum arm swings freely. You are now ready to use your Uttermost clock.

If I purchase multiple pieces of metal wall art from the same collection, will they match exactly?

They will be very close, but because the finish is applied in layers by hand, no two pieces are exactly the same.

Can I hang your metal wall art outdoors?

The construction of the metal wall art should hold up fine in the elements, and only the finish will change as it takes on a more weathered look over a period of time. In fact, many people prefer the more weathered finish. Please be aware that in time, if metal wall art is exposed to elements, it can begin to show some rust.

How do I choose between art and a mirror for my foyer?

It depends on what you want to accomplish. Art adds color, warmth, and personality to your home. Mirrors enlarge and expand a room, are handy to have for that last glance before a night on the town, and can make a powerful fashion statement.

Your frame finishes seem to have layers of color rather than just one color, why is this?

We take great pride in our complex, layered finishes. Uttermost finishes typically have a base coat of one or more colors, hand-laid silver or gold leaf, and then a series of stains, glazes, and hand distressing steps. This gives our frames a warm, rich feel, much like that favorite, old leather chair.

I want to place a large piece of framed art in our foyer, but how can I hang it securely?

This is not a problem if you have the right hanging hardware and a hammer. The best hanging hardware for most walls is the J-hook. It is designed to keep the nail that goes into the wall at a sharp angle, so that even in drywall, it will stay in place. It is important that the J-hook be properly weighted for the item you want to hang. On all Uttermost large framed art, we include the proper J-hook and nails to make sure you have exactly the hardware you need for hanging each piece. If your Uttermost framed art is not prewired, it is too large to be hung by wire. Please use your J-hook hardware to support and hang this item properly.

No matter how hard I try, I can’t hang my mirrors and pictures level on the first try. Any secrets?

The most common way to hang is to hold the mirror or picture against the wall where you want it to be, have someone else step back and level the item from sight, and then mark the wall with a pencil where the hangers should be. A level can be used to make sure the item is perfectly straight before the wall is marked. On the largest Uttermost mirrors, we provide a self-leveling adjustable J-hook. With this hardware, even if the item is slightly uneven, the hangers can be adjusted without moving the nails from the wall. In most cases, your art piece will come prewired to make hanging easier. We are able to provide this wiring on art and not on mirrors because art pieces usually weigh less than mirrors. Never wire the item yourself if it doesn’t come prewired.

What is the best way to clean my framed art?

For cleaning or dusting, only use a clean dry cloth. We do not recommend any cleaning solution be used on the frame or artwork.

Framed art really varies in price. Why is this?

There are many obvious reasons, but one less obvious reason is the frame finish. Frames can be finished very inexpensively with sprays, paper-wraps, and foil-wraps, but the more attractive finishes have numerous steps including hand-laid metal leaf and hand-antiquing. This gives a richer, deeper metallic finish like the Old World finishes of the past.

I have purchased an Uttermost original painting, and it is not exactly like the photo in the catalog that I ordered from?

Uttermost paintings are painted one at a time by skilled artists and no two paintings are exactly alike.

Will the humidity and changing temperatures in a bathroom damage a mirror or picture frame?

No. Good quality frame finishes are sealed with multiple coats of sealer or lacquer to withstand normal usage in a bathroom. All Uttermost frames are suitable for this type of use.

What types of Lighting does Uttermost carry?

We carry a full complement of decorative lighting products for the home. This includes lamps of all types, as well as chandeliers, sconces, pendants, semi-flush mounts and vanity lights. We have something for every room in your home.

Do your lamps and other light fixtures match your mirrors?

In many cases, they do. They often share a finish or a design motif and work well together in the same room or environment. Please see the Goes Well With section on our product detail page  for assistance in picking out matching/coordinating products.

Are Uttermost lamps and light fixtures hand finished?

Yes. We take great pride in the depth and character of our finishes. Our finishes are original and unique to Uttermost and developed with each item in mind. Each finish is a multi-step process that typically includes hand leafing in gold or silver, and many layers of glazes and stains. All finishes are applied by hand.

Are finishes other than those shown on the website available on Uttermost items?

We only offer the finishes as shown on our website. However, if this finish is not a match, keep looking….we have the most comprehensive group of finishes in the industry and you should find something that meets your needs.

What are your lighting products made of??

Typically, they are constructed of porcelain, ceramic, art glass, natural strone, metal, cast aluminum, hammered steel, or cast resin. The iron and steel is hand forged, while the cast materials are molded from an original hand carved original. Leathers are hand sewn and applied individually. The glass and porcelain are handcrafted, fired and time-cured in a furnace. 

Are all your lighting products UL/CUL and CSA approved?

Absolutely. All lamps and lighting fixtures are individually tested and approved to meet the most stringent guidelines in the U.S. and Canada.

How do I know what wattage bulb I can use?

This information is given by item in our catalogs and website, and it’s also on each lamp socket.

Is it okay to use an on/off bulb in a 3-way socket? 

Please do not use an on/off bulb in a 3-way socket. This a fire hazard. 

When an item is marked with maximum wattage, is this per socket or in total?

Wattage is per socket. We list the maximum….however, lower wattage bulbs can also be used. Never use a bulb that exceeds the maximum recommended wattage on the socket.

How do I clean my lamp or light fixture?

Lamp bases or shades can be cleaned or dusted with a clean, soft, dry cloth. Be careful not to use abrasives…they may damage the finish. Glass can be removed and washed with soap and water. We do not recommend using cleaning solutions.

How do I pick the correctly sized chandelier for my dining room table?

The simplest way to choose the correct size is to choose a chandelier with a diameter equal to ½ (one-half) the width of your table. For example: if your table is 62” in diameter then choose a chandelier that is no more than 31” in diameter. It is best to go a bit smaller than a bit larger if needed but sticking close to the formula will give you a balanced look.

How high above a table should the chandelier be hung?

The chandelier should be hung so that the bottom of the fixture is between 30” to 32” above the tabletop.

How do I choose the right size chandelier or light fixture for a room without a dining table?

To determine what size of a chandelier would fit best in any room use this simple formula. Simply add the room dimensions together. For example, if your foyer is 12' by 16,' add 12 + 16 = 28. The proper size chandelier for this foyer would be 28" in diameter. If your room dimensions were 8’ by 10’, your maximum diameter would be 18”.

Now that I know how large the light fixture needs to be, how do I determine the correct amount of wattage to properly illuminate a room? Is this also based on room size?

Yes the correct wattage is based on room size. To find the proper ambient lighting for the room, multiply the room dimensions to get your total square footage (12 x 16 = 192). Then multiply the total square footage by 1.5 for total illumination needed (192 x 1.5 = 288 watts). Remember this total can be achieved by several methods of lighting. You are better off spreading the wattage around than have it all come from a single light source. Remember too that if the space is workspace, additional task lighting may also be called for in certain area(s) of the room.

At what height should I install wall sconces? How many do I need to use?

Sconces should be installed on the wall 60" from the floor. Sconces are beautiful when used in pairs or even numbers. If you choose to utilize wall sconces to illuminate hallways, then the sconces should be placed eight to ten feet apart.

How much wire and chain comes with Uttermost light fixtures?

Smaller light fixtures (30” in diameter or less) are packed with 5’ of chain and 12’ of wire. Larger fixtures are packed with 7’ of chain and 20’ of supply wire.

Are lampshades interchangeable?

All lamps are designed with their own particular style, shape and size shade. We do not offer shade options at this time.

Do your candleholder accessories include candles prepackaged with the item?

Some of our candleholders come prepackaged with candles. These candles are designed specifically for each holder to complement the shape and color of the item. Please refer to the product details section to see if the candleholder comes with a candle.